Another Ikea Rant

Home from work last night I discovered a delivery note. The delivery company who work for IKEA in Croydon had tried to deliver a door without letting me know, and had been given two wrong numbers as a contact for me, so I was required to ring their number to arrange redelivery. Tried today and there was no answer.

Rang Tracey at IKEA, whose main concern was to discipline the person who had given them the wrong numbers, and said I would have to try the delivery company again.

I finally got through to the delivery company, who told me they would deliver on Friday 'if IKEA gave them the correct paperwork'. They also said they had been instructed to pick the faulty door up from my house.

I said I was not a kitchen fitter, and the door was fitted to a cupboard. They then said I would have to contact IKEA, and ask for correct instructions to be given to them including cancelling the pick up of the door.

I then rang IKEA. The phone of the kitchen people had been diverted to another number who knew nothing about kitchens. They said I would just have to try again when Tracy (the kitchen person) got back to the kitchen department.

I have now completely given up on this since I know that Tracey finishes work at 2pm and I actually have a job of work to do and just dont have the time to liaise between IKEA and their delivery company, who should really be talking to each other instead of me.

I rang the kitchen fitter and explained the situation and he kindly agreed to try and get IKEA to do their job of delivering the kitchen cupboard door. All this so that he can find a time to fit the door!

The thing is, if only the store staff were not so absolutely hopeless, the kitchen fitting by IKEA is very good. There are very good guarantees, the cupboards and equipment are good and the price is very reasonable.

I have heard that Croydon is the worst IKEA store in the country. I think this could possibly be true.

It is extraordinary to think that this whole kitchen episode began nearly a year ago and is still going on.

Colonel Ghaddafi, Rosario and IKEA

My brain has definitely gone. I did not fancy Saddam Hussein. It was that guy in Jordan - Colonel Ghaddafi. I knew it was someone in a silly uniform.

My friend Bob's mum, Rosario, rang tonight. Haven't heard from her in many years. She is teaching piano a bit and trying to get someone to quote to do her kitchen. Reluctantly suggested IKEA as, if she can only get them to sort her out, they are extremely reasonable. Having suggested them, it seems they were trying to deliver the last piece, a door,here today. They left a note to say IKEA had given them two wrong phone numbers for me and would I phone them re redelivery! I shall ring them tomorrow and when the bits are delivered, I will ring the fitter, who is more reliable than the stores, fortunately. Then the kitchen will be complete. I must tell Rosario if she is getting formica tops only to get the postformed ones.

IKEA rant.

Ordered a new fitted kitchen from IKEA last October to be finished before Christmas. It took many weeks to sort out the order, every screw and handle of which had to be paid for three weeks in advance of the fitting.The items had to be delivered.

I had explained that my street is very narrow to IKEA despite which they sent everything in a huge van which could not be parked.

They took it all away again and some days later sent a small van. By this time the fitter was starting work and discovered they had delivered several incorrect large items (cooker, hood) and had to take them away, so I had to await even more deliveries.

However the large door for the boiler (matching the rest of the units) never arrived. Where the worktops were joined, they started rising immediately and it was agreed to replace them with another type of worktop, as I had lost confidence in the ones I had ordered which were far from the cheapest they had. Apart from that all was well until I turned a tap on which splashed the worktop on the other side a little and it started rising immediately where it joined the edges. I informed IKEA and was told to leave it until the New Year.

Finally, now, in mid March, IKEA having incorrectly taken an order for another (wrong) worktop, I gave up trying to contact IKEA as the switchboard would not put my call through, and phoned the fitter and he said he would contact IKEA and inform them about which worktop I wanted.

I really don't think IKEA are capable of fitting kitchens and would never go to them again. I am still waiting for them to contact me about fitting the new worktop and sending me the cupboard door. Remember, this all started in early October last year! Oh well. Have found masses of complaints about IKEA on the internet. Let the buyer beware. Rant over.